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The annual GFSI Conference was this year held at the Nice Acropolis Convention Center in France. The event was hailed as a success, attracting over 1,000 delegates from around the world. These included representatives from governments, the food industry and academia.

I was privileged to be asked to moderate the SGS hosted special session entitled, “Managing Supply Chain Risks – How Has the Food Industry Evolved in Recent Years?” Held on the final day of the conference, February 28, 2019, this session featured a panel of experts drawn from leading stakeholders in the supply, retail and certification sectors. These were Natalie Dyenson, Vice President, Food Safety & Quality, for Dole Food Company, Christine Summers, Product Safety/Quality Assurance/Environmental Compliance for Costco, and Thies Dol, Global Food Safety & GMP Manager at DSM.

I decided to begin my introduction by referring to figures produced by the World Health Organization (WHO) and previously mentioned during the plenary session on day one of the conference. These figures estimated around 600 million people are annually affected by foodborne diseases. From this number, 420,000 died from foodborne disease.

It is statistics like these which have made me become, what I call, a ‘food safety activist’. It was therefore a pleasure to be able to host an event that looked at how businesses at the cutting edge of safe food supply are finding ways to identify and mitigate risk in their supply chains. Risk is not something every operator considers important; in 2018, the Global Supply Risk Report found that 90% of businesses still did not quantify risk when making outsourcing decisions.

We cannot underestimate the importance of ensuring food supply chains are safe and comply with relevant regulations. The key to this has to be the utilization of an effective supply chain management system. This will not only help to protect consumers, but it would also aid businesses in maintaining efficient supply chains. In 2014, Managing Risk in Global Supply Chain stated that 85% of companies with global supply chains had experienced at least one disruption in the previous year. An effective supply chain management system will diminish the consequences of these disruptions.

I concluded my introduction to the session by detailing the results of SGS’s recent survey into current global industry practices. Started in Q4 of 2018, the survey combined data from 290 participants, operating in 65 countries, and provides several indications of where supply chain management can be improved to promote better food safety practices.

Supply Chain Management Survey: Selected Findings

The survey found that food safety remained the number one priority for businesses (90%), followed by regulatory compliance (88.62%) and traceability (84.48%). Respondents also expressed the view that regulatory non-compliance had the greatest potential for negative impact on their businesses (70.7%), followed by quality performance (65.5%), food safety crises (63.1%), supply chain interruptions (59.3%) and food fraud (57.9%).

Worryingly, 87% of responders believed their company’s approach to supply chain risk management was “not very effective”, with the survey showing 46% of businesses focused only on Tier-1 suppliers and 68% relying on Tier-1 suppliers to manage their own supply chains. While 57% of responders did see a benefit in implementing a supply chain management tool, only 45% don’t currently employ such a tool.

These figures might contribute towards an explanation for why the industry has such low levels of confidence in its supply chain management practices: only 19% felt their system was effective at managing Tier-1 suppliers and only 8.3% reckoned it was effective at managing Tier-2 downstream. Only 13.8% of responders felt their system could effectively identify and assess risk in the supply chain, with 12.8% feeling their system offered effective risk management and mitigation.

Delegates were surprised to learn that only 28% of those surveyed felt their company employed a supplier selection and approval process that they would describe as “very effective”. 72.4% of respondents stated that supplier certification status was the dominant factor affecting supplier selection, followed by the supplier’s commitment to quality and safety at 71.4%. Of less concern when selecting a supplier were internal quality and safety standards (48.6%) and technical expertise (47.9%).

The survey also demonstrated that the key obstacles to effective supply chain management were seen as being poor communication and collaboration (60%), poor supplier understanding of the required regulatory compliance (49%), an underestimation of risk impacts (47%), the cost of implementing supply chain risk management strategies (45.2%) and a lack of end-to-end visibility, traceability and transparency (44.8%).

Finally, the survey showed that 54.8% of responders intended to conduct risk audits of key suppliers to improve their supply chain management. In addition, 41% said they expected to create a supplier risk register, 35.9% planned to carry out formal mapping of their suppliers, and 25% would introduce a supply chain management system.

Among the conclusions from the survey was the fact industry still recognized the importance of introducing effective supply chain management systems. It was clear from the SGS survey, however, that one of the main obstacles to implementing such systems was cost. Recently published data (In Creating Value in Outsourcing Relationships Through Transparency, 2018), indicated that 4-5% additional return on equity could be achieved when utilizing an effective third-party risk management system.

With WHO figures showing us the true cost of failing to provide safe food, and the fact that so many businesses are negatively impacted by supply chain disruptions, there was an overall consensus that the short- and long-term benefits of implementing a supply chain solution outweigh the costs. Industry should take a more holistic view of the impacts disruption to supply chain could cause across the overall organization. Effective risk management strategies require scenario planning and putting processes in place as well as implementing the right technologies able to sense and respond to events as these happen. There are a number of IT tools and solutions available on the market to select from nowadays, the majority of those offering the same or similar technological capabilities. It is a matter of identifying what is right for your organization and having the capability to manage the changes in practices and culture that that such implementation will bring both within your organization and across your supply chain.

This blog was written and contributed by:

Donna Brown Crockart
Business Manager, South Africa
SGS, Agriculture, Food and Life Sciences

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